To help ensure that you are happy with your purchase…
Product detail: In addition to the product information provided online, we are happy to answer any questions, send more information and/or photos of the products that you are interested in – whatever you would need to feel more confident of your order before you even pay for your hansel items. Just send us a message!
Product colour: Please note that the actual colour of the product may vary slightly from the product photos that you see online. This is due to the lighting used during photography, the colour display capability of the screen that you are viewing these photos on and the fact that everyone sees colour differently! We have tried to ensure that the photos are edited to show the colours as life-like as possible but we cannot guarantee that the colour you see accurately portrays the true colour of the product. The only way to be sure of product colour before purchasing is to shop at the showroom and see the products yourself.
Product quality: We will check the items before shipping them and inform you if there are any issues. You can decide if you wish to proceed with the order or cancel.
Fit and cut vary from brand to brand. Compare your current body measurements to the chart to see which size would suit you best in terms of hansel’s intended fit for the style. Not sure what size to order? Contact us with your current body measurements and we will be happy to advise!
Wash care: Wash care recommendation is included in each product listing but contact us should you have any other questions!
You can send messages via